Shipping & Returns

Shipping:

  • Origin: We fulfill orders from our global logistics network / production centers.

  • Typical delivery times:

    • US & EU: 7–12 business days

    • Global: 10–15 business days

  • Tracking: Every shipment includes end-to-end tracking.

  • Duties & taxes: Calculated at checkout where available, or payable upon import per local rules.

  • Dispatch time: Usually 1–3 business days after order confirmation (we’ll notify you if an item needs extra prep).

  • Partial shipments: If a multi-item order is ready in stages, we may ship available items first.

Returns:

  • Return window: 14 days from delivery for unused items in original packaging (exceptions: consumables and custom builds).

  • Return address: We’ll provide a regional return address when you open an RMA (US or EU where applicable).

  • Refunds: Processed within 5–7 business days after inspection.

  • Exchanges: Fast replacement dispatch once the RMA is approved.

Warranty & Service:

  • Coverage: All instruments include manufacturer warranty.

  • Support: Remote onboarding (setup call + quick-start materials) and priority email support.

  • Repairs & calibration: We coordinate with authorized service partners as needed.

Support

  • Manufacturer warranty: All instruments include official warranty per brand policy.

  • Remote onboarding: We help you get started—video call + setup checklist + quick-start PDF.

  • Technical support: Priority email response; diagnostic help for connectivity, firmware, and workflows.

  • Repairs & calibration: We route service through authorized partners; we’ll coordinate logistics and keep you updated.

FAQ

Q: Where are you located?
A: Metricop is a specialized online store registered in the US & EU. We ship globally with tracking.

Q: Where do you ship from?
A: From our global logistics network / production centers. Typical delivery for US/EU is 7–12 business days (global 10–15).

Q: Do you offer warranty?
A: Yes - manufacturer warranty on all instruments. We also provide remote onboarding and coordinate service with authorized partners.

Q: How do returns work?
A: Start an RMA within 14 days of delivery. We’ll provide a regional return address (US/EU where applicable).

Q: Can I get a formal quote?
A: Yes - use Request for Quote. We typically reply within 2 business hours.

Q: Payment methods?
A: Major cards and bank transfer. For business purchases we provide tax-compliant invoices.