Customer Support and Services
Welcome to the Metricop Support Center! Our goal is to ensure your experience with our surveying equipment, especially GNSS receivers and Total Stations, is smooth, efficient, and stress-free. Whether you're an experienced professional or a first-time user, we’re here to help.
How We Support You
Step 1: Consultation – We analyze your needs to recommend the best surveying equipment.
Step 2: Setup Assistance – Detailed guides or live support to get your equipment ready to use.
Step 3: Ongoing Support – Troubleshooting, updates, and maintenance services to keep your tools running smoothly.
Step 4: Feedback and Improvement – Your input helps us refine our services.
Setup and Configuration Support
- Need help setting up your new equipment?
We provide detailed guides, tutorials, and remote assistance to help you get started. For local customers, we also offer on-site setup and training services to ensure you hit the ground running.
Software Integration and Training
- Optimize your workflow with the right software.
We can assist you with integrating and configuring survey software to work seamlessly with your equipment. Training sessions are available via online platforms.
Technical Assistance and Troubleshooting
- Facing issues with your equipment?
Our technical support team is available to diagnose problems and offer solutions quickly. Reach out via email or our live chat system.
What Our Customers Say
"The support team was incredibly responsive and guided us through every step of using our Total Station. Highly recommend!" – Jane D., Survey Engineer
"Their training helped our team optimize GNSS receiver workflows in no time." – Mark T., Construction Manager
Quick Help at Your Fingertips
FAQs – Find answers to the most common questions.
User Manuals – Download detailed guides for your equipment.
Troubleshooting Guides – Easy fixes for common issues.
How to Reach Us
Email: support@metricop.com
Live Chat: Always online and ready to assist you! If we’re unable to respond immediately, rest assured you’ll receive a follow-up via email promptly.
