Refund policy

What is your refund policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to start a return?

To start a return, you can contact us at. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

What is your refund policy?

We offer a 30-day refund policy for all our products. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to request a refund.

How do I request a refund?

To request a refund, please contact our customer service team at support@metricop.com with your order number and the reason for your request. We will process your refund within 5-7 business days.

Are shipping costs refundable?

Shipping costs are non-refundable.

Can I return a used product for a refund?

No, we can only process refunds for products that are returned in new and unused condition.

What if my product is defective or arrives damaged?

If your product is defective or arrives damaged, please contact us immediately and we will provide a replacement or refund.

Will I be refunded the full purchase price?

Yes, you will be refunded the full purchase price of the product, minus any shipping costs.

How long does it take to process a refund?

Refunds are processed within 5-7 business days of receiving the returned product.