Shipping Policy

What are the shipping options available for my order?

We offer standard shipping options for all orders. Standard shipping typically takes 4-7 business days.

What is your policy for lost or damaged shipments?

In the event that your shipment is lost or damaged in transit, please contact our customer service team and we will work with the carrier to resolve the issue.

Do you offer international shipping?

Our shipping is only available to US, Australian and EU customers.

What is your policy for returns and exchanges?

We accept returns and exchanges within 30 days of purchase. Please contact our customer service team at support@metricop.com for instructions on how to process a return or exchange.

What are the shipping options available for my order?

Standard shipping options are available for all orders, and shipping for our products is free of charge.

How long does it take for my order to be delivered?

Standard shipping typically takes 4-7 business days.

What carriers do you use for shipping?

We use a variety of carriers including DHL, UPS, and USPS to ensure that your order arrives to you in a timely and efficient manner.

What happens if my order is lost or damaged during shipping?

We take great care in packaging our products to ensure that they arrive to you in perfect condition. However, in the rare event that your order is lost or damaged during shipping, please contact our customer service team immediately so we can assist you in resolving the issue.

Can I change my shipping address after my order has been placed?

Unfortunately, we are unable to change the shipping address once an order has been placed. Please make sure to double-check your shipping address before placing your order to ensure that it is correct.

Can I cancel my order?

Yes, you can cancel your order as long as it has not been shipped yet. Please contact our customer service team as soon as possible if you need to cancel your order.

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